ORDERING POLICY

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT IS MY SHIPPING & DELIVERY OPTIONS?

 

Shipping Fees

 

We offer shipping at the following rates:

 

Shipping Method

Shipping Fee

 

SG, MAL, BN

2 TO 7 DAYS


12.00

 

 

INDONESIA, CAMBODIA, MYANMAR

2 TO 7 DAYS


12.00

 

 

THAILAND, VIETNAM

2 TO 10 DAYS


31.00

 

 

HONG KONG, MACAU, TAIWAN, CHINA

2 TO 10 DAYS


29.00

 

 

SOUTH KOREA, JAPAN

2 TO 10 DAYS


47.00

 

 

REST OF THE WORLD

2 TO 10 DAYS


66.00

 

All times and dates given for delivery of the products are given in good faith but are estimates only.

 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.

 

Once the payment is cleared, we’ll ship your package using any International Courier such as FedEx or DHL.

 

DO YOU DELIVER INTERNATIONALLY?

 

We offer worldwide shipping. Free shipping is not valid on international orders.

 

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

ARE THERE OTHER SHIPPING RESTRICTIONS?

 

You are responsible with your local Customs Clearance IMPORT law. We do not offer refund if the product is confiscated by your local customs department. We do not ship to Israel, Palestine, Ukraine and Afghanistan at the moment.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

 

If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

 

REFUND, DAMAGES AND SHORTAGES

 

Merchandise damaged during shipping or shortages (missing items) must be reported to us within 24 hours of receipt and must be confirmed via visual inspection by the delivering agent. We will then either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise.

 

QUESTIONS ABOUT RETURNS?

 

Food Supplements cannot be returned. No refund will be entertained.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

If you have any further questions or comments, you may contact us by: